Shipping & Returns

We offer a 30-day return period from the date of purchase for eligible items, as outlined below and in our Terms & Conditions:

• Defective Items: Eligible for a refund or exchange within 14 days, subject to assessment by our team. We will assess the issue and offer a replacement, store credit or refund as appropriate.

• Stocked Items: Refunds or exchanges are available within 30 days, provided items are unused, unopened, unworn, and in their original condition with all packaging, labels, and tags intact.

Eligible stocked items include sports socks, gym and beach towels, as well as Nike and Adidas teamwear products that have not been customised or personalised.

• Custom-Made or Personalised Items: Refunds are only provided for items that are confirmed to be defective. Due to the made-to-order nature of these products, refunds or exchanges for change of mind are not permitted, including where the selected garment size or fit is incorrect. Customers are advised to carefully review the size chart before placing an order.

Custom items include all EMPULSE® and NXTGEN branded products, including tees, tops, hoodies, pants and joggers, hats and caps, beach towels, and accessories.

To initiate the return, please use the contact form or email us at hello@empulse.au with the following details:

• Order number
• Reason for return
• Any other information that will support the claim

To be eligible for a return, items must be unused, unmarked, and in their original condition, including all original packaging. Please note that custom-made and personalised items cannot be returned or exchanged unless they are faulty.
A receipt or proof of purchase is required for all returns. Items showing signs of use, damage, or missing parts (not attributed to our error) may be subject to partial refunds or may be deemed non-refundable. Returns initiated after 30 days from delivery will be assessed on a case-by-case basis. All Returns and Exchanges are subject to our Policy.

Please note that refunds or exchanges cannot be processed for clearance sale items or custom-made or personalised products. Custom-made or personalised items are non-refundable unless they are defective, as outlined in our Returns and Exchanges Policy.

Upon receiving and thoroughly inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be promptly processed, and a credit will be applied to your original method of payment within three business days.

If you experience delays in receiving your refund, we advise reviewing your bank account, contacting your credit card company, and consulting your bank, as there may be some processing time before a refund is posted. Should the refund remain unresolved, please reach out to us at hello@empulse.au.

We facilitate exchanges for items that are defective or damaged. Should you require an exchange for the same item we will provide the necessary details for the exchange process. We do not allow for change-of-mind exchanges, once the initial 14-day purchasing window has passed.

The delivery time for exchanged products may vary depending on your geographical location.

We appreciate your trust in choosing Empulse and are committed to ensuring a smooth, professional, and satisfying customer experience.

The delivery time for exchanged products may vary depending on your geographical location.

Contact Us: For any additional queries or detailed information about our delivery policies, please reach out to us at hello@empulse.au. Our dedicated team stands ready to assist you, ensuring a smooth and enjoyable shopping experience with Empulse. Follow us on Instagram and Facebook.