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FAQs
Below are some of are common questions about orders
Are your Adidas, Nike, and products authentic?
Yes. All branded items we sell are 100% genuine, original products. Empulse is not directly affiliated with or endorsed by Nike, Adidas, or any other listed brand. We source Nike and Adidas teamwear through Australia's authorised reseller, and other branded items through trusted authorised distributors, to guarantee authenticity. Brand names and trademarks are used strictly for product identification purposes.
What does ‘made-to-order’ mean for the customer?
It means your item is created only after you order it, ensuring it’s freshly made just for you. This reduces waste, overproduction, and gives you a more thoughtful shopping experience.
What makes Empulse a sustainable streetwear brand?
We use a made-to-order model, meaning nothing is produced unless it’s purchased. Our apparel is crafted from organic cotton, recycled polyester, and Sorona® fabrics, with low-impact printing and compostable packaging, eliminating waste and excess stock.
Do you ship to the USA as well as Australia?
We currently ship within Australia only. We're focused on providing fast, reliable local delivery, tracking details are sent as soon as your order is dispatched.
We work with trusted carriers to ensure fast, reliable delivery. Delivery timeframes vary depending on your location and product type, but you’ll receive tracking details as soon as your order is dispatched.
What if I receive the wrong item or a faulty product?
We stand by the quality of our made-to-order products. If you receive a faulty or incorrect item, get in touch with our team within 7 days and we’ll replace it or offer a full refund, no stress.
How do I make a purchase?
To make a purchase, follow these steps:
- Browse Products: Explore our website to find the items you're interested in.
- Add to Cart: Select your desired product, choose any options (like size or color), and click "Add to Cart."
- Proceed to Checkout: Review your cart and click "Checkout."
- Enter Details: Provide your shipping address and payment information securely.
- Confirm Order: Review your order summary and click "Place Order."
- Receive Confirmation: You'll get an order confirmation email with the details and tracking information.
If you have questions or need help, our support team is here to assist!
How do I know what size to order?
Most Empulse garments feature a unisex fit, and our sizing charts are included on every product page. If you're unsure, we recommend comparing measurements to a garment you already own or contacting us for tailored advice.
How do I know if my order is confirmed?
Your order is confirmed when you receive a confirmation email with your order number, details, and shipping info. If you don’t see it, check your spam folder or contact our support team.
Can I change my shipping address after my order is placed?
Yes, you can often change your shipping address after placing an order, but it depends on the seller's policy and the order's status.
Steps to Update:
- Check Order Status: If the order hasn’t shipped, you can usually make changes.
- Contact Support: Reach out to customer service as soon as possible for assistance.
- Update via Account: Some platforms let you edit the address directly in your order history.
If the order has already shipped, changes may not be possible, but the carrier might offer rerouting options.
Custom Apparel & Accessories
CUSTOM T-SHIRTS, HOODIES, TOWELS, BAGS AND MORE.
What size should my image be for the best print quality?
We recommend uploading files at a minimum of 1500x1500 pixels. If you're designing in print software (like Photoshop), export your artwork at 300 DPI for best results. Higher resolution means sharper, cleaner prints, especially on apparel and large items like towels.
Can I use a photo from my phone?
Yes. If it’s taken on a newer phone and looks clear on your screen, it should print well. Avoid screenshots, blurry selfies, or compressed files from messaging apps.
What file types can I upload?
We accept PNG, SVG, JPG, JPEG, and PDF.
For the cleanest results, especially with logos or designs on t-shirts and hoodies, use a transparent PNG.
What happens after I upload my design?
Our design tool will automatically crop your image to fit the product. You’ll be able to scale, move, and rotate it before finalising.
How do I make sure my design is centered?
Use the zoom tool to check alignment. Keep important details (like text or logos) away from the edges. What you see in the preview is exactly what will be printed.
Can I add text or combine it with an image?
Yes. You can upload artwork and also use our built-in text tool to type in names, phrases, or slogans. Keep fonts bold and avoid small sizing, especially for apparel.
Are there any design tips specific to the product I choose?
Absolutely.
- Center artwork, avoid fine print.
- Keep it simple and front-facing (~2.5” wide max).
- Use horizontal artwork for best wrap-around placement.
- Go big, but leave margin space at the edges.
Can I change my design after submitting my order?
No. Once your design is submitted, it goes straight into production. Our system is fully self-service. Please double-check your layout before checkout.
Need help before ordering? We offer design assistance for a small fee. Just reach out to our team.
What content is not allowed?
We do not print any designs that contain:
- Hate speech
- Nudity or explicit imagery
- Copyrighted or trademarked content without proper rights
Uploads are reviewed for compliance.
Custom Teamwear & Bulk Orders
NIKE AND ADIDAS TEAMWEAR, CUSTOM PRINTED APPAREL, QUOTES AND TURNAROUND.
What is the minimum order for custom Nike and Adidas teamwear?
There is no minimum order. We can decorate a single jersey, jacket or pair of shorts with your club logo, player name and number, right through to a full squad kit. This applies across the Nike Park and Academy ranges and the Adidas Entrada and Tiro ranges.
What is the minimum order for custom printed apparel?
Custom printed apparel on AS Colour blanks, such as tees, hoodies, crews and polos, starts at 10 units per style and colour. One A4 print location is included as standard, on the chest or back. Additional print locations and per-colour logos are available on request.
How quickly will I get a quote?
Within 24 hours on business days. Send your garment types, quantities, decoration requirements and any deadline through the quote form, or email hello@empulse.au.
How long does a custom order take to produce?
Most custom orders are completed within 10 business days of final artwork approval. If you have a match, event or season start date, include it with your enquiry and we will confirm what is achievable.
What decoration options are available?
For Nike and Adidas teamwear we add club logos, player names, squad numbers and sponsor branding through our authorised finishing process. For AS Colour apparel we use DTF printing and embroidery, with full colour artwork and no colour limits.
Who do you supply?
Soccer, futsal, running and gym clubs, plus schools, universities, corporate teams, community groups and businesses. See the Custom Teamwear page for genuine Nike and Adidas kit, or Custom Apparel for printed AS Colour garments.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
We currently ship within Australia only. Delivery times and shipping methods are shown at checkout.
Shipping options, costs, and delivery times may vary depending on your location. For more details, feel free to contact our support team.
When will my order be shipped?
Your order will typically be shipped within the processing time stated at checkout. Once shipped, you’ll receive a confirmation email with tracking details. For exact timelines, check the product page or contact us.
What is your return policy?
Refunds or exchanges will be processed after the item is received and inspected. Some exclusions may apply; check our full return policy for details.
How long will it take until I receive my order?
Delivery time depends on your location and the shipping method selected. Typically, orders are processed within 2 - 20 business days and shipped via standard/expedited shipping.
Estimated delivery times:
- Australia: 2 to 10 business days
You’ll receive tracking details once your order ships, so you can monitor its progress. For specific timelines, check during checkout or contact us