New Hoodies
Cart
0
FREQUENTLY ASKED QUESTIONS
Below are some of are common questions about orders
What does ‘made-to-order’ mean for the customer?
It means your item is created only after you order it, ensuring it’s freshly made just for you. This reduces waste, overproduction, and gives you a more thoughtful shopping experience.
What makes Empulse™ a sustainable streetwear brand?
We use a made-to-order model, meaning nothing is produced unless it’s purchased. Our apparel is crafted from organic cotton, recycled polyester, and Sorona® fabrics, with low-impact printing and compostable packaging—eliminating waste and excess stock.
Do you ship to the USA as well as Australia?
Yes! Empulse™ ships across Australia and the USA. We work with trusted carriers to ensure fast, reliable delivery. Delivery timeframes vary depending on your location and product type, but you’ll receive tracking details as soon as your order is dispatched.
What if I receive the wrong item or a faulty product?
We stand by the quality of our made-to-order products. If you receive a faulty or incorrect item, get in touch with our team within 7 days—we’ll replace it or offer a full refund, no stress.
How do I make a purchase?
To make a purchase, follow these steps:
- Browse Products: Explore our website to find the items you're interested in.
- Add to Cart: Select your desired product, choose any options (like size or color), and click "Add to Cart."
- Proceed to Checkout: Review your cart and click "Checkout."
- Enter Details: Provide your shipping address and payment information securely.
- Confirm Order: Review your order summary and click "Place Order."
- Receive Confirmation: You'll get an order confirmation email with the details and tracking information.
If you have questions or need help, our support team is here to assist!
How do I know what size to order?
Most Empulse™ garments feature a unisex fit, and our sizing charts are included on every product page. If you're unsure, we recommend comparing measurements to a garment you already own or contacting us for tailored advice.
How do I know if my order is confirmed?
Your order is confirmed when you receive a confirmation email with your order number, details, and shipping info. If you don’t see it, check your spam folder or contact our support team.
Can I change my shipping address after my order is placed?
Yes, you can often change your shipping address after placing an order, but it depends on the seller's policy and the order's status.
Steps to Update:
- Check Order Status: If the order hasn’t shipped, you can usually make changes.
- Contact Support: Reach out to customer service as soon as possible for assistance.
- Update via Account: Some platforms let you edit the address directly in your order history.
If the order has already shipped, changes may not be possible, but the carrier might offer rerouting options.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we ship internationally! Shipping options, costs, and delivery times may vary depending on your location. During checkout, you can select your country and view the available shipping methods. For more details, feel free to contact our support team.
When will my order be shipped?
Your order will typically be shipped within the processing time stated at checkout. Once shipped, you’ll receive a confirmation email with tracking details. For exact timelines, check the product page or contact us.
What is your return policy?
Refunds or exchanges will be processed after the item is received and inspected. Some exclusions may apply; check our full return policy for details.
How long will it take until I receive my order?
Delivery time depends on your location and the shipping method selected. Typically, orders are processed within 2 - 20 business days and shipped via standard/expedited shipping.
Estimated delivery times:
- Australia: 2 to 10 business days
- International:2 to 20 business days
You’ll receive tracking details once your order ships, so you can monitor its progress. For specific timelines, check during checkout or contact us